The Ups and Downs of Airlines
147,000 trips, 7,498 people, 84 airlines, 46 major airports, and only one “burgundy bible.”
This morning, Zagat Survey and the “Today” show announced results of their Global Airline Survey. If you have flight plans this holiday season, brace yourself. It’s probably going to be a rough ride.
There has been a general haze of discontent surrounding the airline industry for quite some time. Does anyone remember that little hiccup at LAX back in August that left 20,000 travelers in limbo for 10 hours? That wasn’t even the holiday crunch.
Over the summer, official complaints about airline service in general jumped 43 percent. Since then, NASA completed a six-year long study about airline safety that was startling enough for NASA to originally consider burying the results.
Now, in what could easily be regarded as a terrestrial version of the “Hitchhiker’s Guide to the Galaxy,” Zagat has released a definitive compendium of facts and reviews to help protect your sanity over the holidays.
First, the unfortunate news. According to the survey, “Overall, America’s major airlines continue to disappoint on their domestic service.” Zagat published their first airline survey in 1990, and since then, “the average overall quality ratings of American Airlines, Delta, Northwest, United and US Airways decreased anywhere from five to nine points on the Zagat 30 point scale.”
This could cause a few headaches; especially since the U.S. domestic category will be the busiest one over the holidays, but don’t worry too much. All is not lost if you stick with the underdog.
A few carriers out there are still in the public’s good graces, and it’s the little guy who’s winning out. The top three domestic carriers in the economy class are Midwest Airlines, Virgin America, and JetBlue Airways.
Continental and Southwest are also exceptions that ranked highly in reviews. Zagat attributes this to “strong management, good labor relations and largely new fleets.”
For complete results of the Zagat Global Airline Survey, including some pretty hilarious outtakes and commentary, point your Web browser towards http://www.zagat.com/airline.
Or, if you need information on the fly, you can access all that Zagat has to offer directly from your smartphone with Zagat To Go, developed by Handmark Inc. It puts over 75 guides worth of trusted Zagat information at your fingertips, and trust me, it’s especially handy in a pinch. The only thing that makes an unexpected overnight layover even worse is topping it off with a bad meal in a strange city. You can pick it up at http://mobile.zagat.com.
Additionally, don’t forget to download and exploit the advantages of Pocket Express Travel Edition for your smartphone and its advanced travel features to defend your self against the inconveniences of not being informed during a time of year when immediate information is priceless. You can find it at http://www.pocketexpress.com.
Happy holidays, folks, and best of luck.
–Joey Alfino, RED Editorial Staff

